Animal protein industry reinvents itself to face Covid-19 challenge

ARIEF FACHRUDIN writes that the safety and well-being of employees is top priority for players in the animal protein industry in Asia.

Keeping operations and services running well, is essential as they support complement and ensure the consistent supply of protein supports and helps communities stay healthy during this time.

Feed additives & premix industry

Operating nearly 100 manufacturing facilities around the world enables Alltech to shift production if necessary. It has been in contact with key suppliers to review the status of all raw materials and has reassured its clients of continuity.

Anpario Asia said its team is fully equipped to deliver services with no interruptions.  Meetings will be held via telephone or video conferencing. A series of webinars are being developed to allow interaction of its technical team with customers. Stock of products has been built up and its sales team is working with distributors and customers to ensure supply continuity.

Biomin has replaced in-person meetings with video and phone conferences. Other efforts include revision of cross-border production plans and build-up of stocks, plus additional protocols and agreements with its upstream suppliers and logistics partners to ensure product availability.

“A series of webinars are being developed to allow interaction of technical teams with customers.”

Orffa has increased the pace of production to have additional inventory for key products. However, due to extra administrative policies, transport delays between several countries may be observed.

Trouw Nutrition says its operations are running as normal. It has learned and may adopt contingency plans taken by Trouw Nutrition China, which so far has helped them ensure minimal impact to customers.

Feed milling equipment industry

With nearly 100 service operations globally, Bühler Group has local repair facilities, service engineers and application specialists. “With this network, Bühler will make every effort to support you within local government regulations. When travel is not possible, we will do our best to support you remotely to keep your operations running,” said Tjark de Vries, Head of Customer Service.

Due to extra administrative policies amid the Covid-19 pandemic, delays in transport of products between several countries may be observed.

Vaccine industry

Ceva said its global manufacturing and supply chain is fully engaged in managing resources and shipments to and from its facilities. Thanks to its robust inventory planning, so far it has had no impact on product availability. For its strategic vaccines and pharmaceutical products, it carries several months of safety stocks. Its local teams are engaging with customers to develop a plan to support supply.

Poultry genetics industry

By strictly following all the required sanitary procedures, the whole team of Novogen has been mobilized to maintain operations. Its r&d, GP farms and hatcheries are running as normal. The administrative, planning, export and sales teams, which have switched to teleworking, are also committed to finding solutions for customers amidst the challenges.

“….due to extra administrative policies, transport delays between several countries may be observed.”

Hendrix Genetics Layers said its internal sales, planning and export teams are working around the clock to find possibilities and solutions to deliver chicks to customers. But with travel and flight restrictions, it is not always possible to deliver them in the short term.

Poultry hatchery equipment industry

Jamesway’s service teams and specialists are supporting customers remotely.  Denis Kan, President said that as a manufacturer supporting the Food & Agriculture Sector, Jamesway is considered ‘essential’ to the overall food supply chain infrastructure.  The company continues to operate… but with careful consideration to the various restrictions and challenges that are impacting travel and supply chain logistics.

Pas Reform want its customers and suppliers to support the company in using tele-conferencing, Skype and other digital communication channels to maintain contact and host virtual business meetings.

ProXES Asia Pacific decided to commence product demonstrations with live streaming via YouTube.

Meat processing equipment industry

Marel is systematically building up stock of spares for its solutions across its locations, to serve demand and maintain accurate delivery. Its supply network is established in all markets, and its ability to respond locally is strengthening.

It also continues to support customers both on-site and remotely and has made provisions to scale up its global help desk as increased remote technical support becomes necessary.

Provisur has ensured its technical service telephone support will continue to be available as usual. Its service technicians will be able to travel within their home countries for critical service needs.

The company is also leveraging a range of technology that will enable its technicians to remotely troubleshoot and guide customers’ maintenance staff through most service-related issues.

This includes its new Virtual Technician Program (VTech) that is being rolled out in North America and select locations and product lines globally. While this program is still in beta testing, it has decided to accelerate its launch.

“Provisur has ensured its technical service telephone support will continue to be available as usual.”

After cancelling its participation in major exhibitions and seminars due to the pandemic, ProXES Asia Pacific decided to commence product demonstrations with live streaming via YouTube starting from early April.

Bühler Group meanwhile is more adventurous. In anticipation of the interpack cancellation, it has created the first virtual Bühler Consumer Foods event where on May 11-15 its customers can join its digital booth and discover its solutions in a virtual space.